1. 30-Day Return Window

We accept hassle-free returns and exchanges within 30 days from the date your package is delivered. If you are not entirely pleased with your purchase from fanapparelhub.com, you can request a return within this timeframe. Requests made after 30 days unfortunately cannot be accepted.

2. Eligibility Conditions for Returns

To qualify for a standard return, exchange, or refund, items must satisfy the following cross-border e-commerce criteria:

• Pristine Condition: Items must be completely unworn, unwashed, and free from any odors, pet hair, or stains.
• Original Tags: All original manufacturer tags, brand labels, and packaging must be securely attached and intact.
• Non-Eligible Items: Customized or personalized jerseys with custom name and number prints are final sale and cannot be returned unless a manufacturing defect or shipping error occurred on our end.

3. How to Initiate a Return

Returning an item is straightforward. Follow these simple steps to start your process:

• Step 1: Send an email to our dedicated support team at jerseyhelp@hotmail.com with your order number, the item(s) you wish to return, and the specific reason for the return.
• Step 2: Our customer service representatives will review your request within 24 hours and provide you with the correct return shipping address and instructions.
• Step 3: Securely pack your items in their original packaging, attach the necessary shipping details, and ship the package back using a traceable carrier.

4. Return Shipping Costs & Guidelines

Understanding shipping responsibilities helps ensure a smooth cross-border transaction:

• Customer Responsibility: For standard returns or exchanges caused by sizing preferences, stylistic choices, or a change of mind, the customer is responsible for all return shipping costs.
• Our Responsibility: If you received a defective product, damaged apparel, or an incorrect item (such as a wrong team color, size, or league style), we will take full responsibility and cover all associated return and replacement shipping expenses.

5. Refund Processing & Timeline

Once your returned package arrives at our international fulfillment facility, it will undergo a thorough inspection:

• Inspection Phase: Please allow 2 to 3 business days for our team to inspect the returned merchandise.
• Refund Issuance: Upon successful inspection, your refund will be processed within 3 to 5 business days.
• Payment Method Reversal: Funds will be automatically credited back to your original payment account (supporting American Express, JCB, Mastercard, or VISA). Depending on your financial institution, please allow a few additional days for the funds to reflect in your account.

6. Order Cancellations & Modifications

We process orders swiftly to ensure fast delivery for game day. If you need to cancel or modify your order, you must contact us immediately at jerseyhelp@hotmail.com. If your package has not yet entered the packaging or dispatch phase, we will gladly cancel or adjust your order. Once dispatched, orders must follow the standard 30-day return procedure.